Steps to Take If Chrysler Recalled Your Jeep

By: Jeff Wozer June 21, 2013
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Chrysler recalls Jeep Cherokee and Liberty
Chrysler recall leaves many Jeep owners in the blue.

After several days of legal sparring, Chrysler has agreed to recall the following vehicles:

  • 1993 – 1998 Jeep Grand Cherokees
  • 2002 – 2007 Jeep Libertys

The agreement was reached after the National Highway Traffic Safety Administration (NHTSA), the government muscle behind car safety, dropped its demand for 1999-2004 Grand Cherokees to be also included in the recall.

The recall  will center on trailer hitches. Chrysler's engineering team believes that a properly installed trailer hitch will help absorb the force of impact from rear collisions, mitigating post-crash fire possibilities.

Yeah, But What if I Own a 1999- 2004 Grand Cherokee?

You’re safe. On paper at least. According to the NHTSA it decided to drop these vehicles from the recall after it determined they have a lower incident of post–crash fires than the earlier models.

However, Chrysler has agreed to offer “customer service action.” This means the car giant will send a letter assuring you that your vehicle meets all federal safety standards and no action is needed on your behalf if it harbors a Mopar (Chrysler-made) trailer hitch or no hitch at all.

If your vehicle carries a different-make trailer hitch, Chrysler will inspect it for free, and, if necessary, recommend a new one.

I Own One of the Recalled Jeeps, Now What?

Chrysler’s Jeep division will send you a recall notice via first-class mail. Contact information is culled from state motor vehicle offices.

In the letter you’ll find:

  • Information on how to get your vehicle fixed.
  • When the free repairs will be available.
  • An approximate time on how long the repair will take.
  • A contact number should you have questions or problems.

Contact Information for Jeep Recall Questions

If you don’t receive a letter from Chrysler, call the NHTSA’s Vehicle Safety Hotline at (888) 327-4236 or (800) 424-9393.

Or, contact Chrysler’s Jeep Division directly at (877) 426-5337.

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