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Steps to Take If Chrysler Recalled Your Jeep

By: Jeff Wozer June 21, 2013
Chrysler recalls Jeep Cherokee and Liberty
Chrysler recall leaves many Jeep owners in the blue.

After several days of legal sparring, Chrysler has agreed to recall the following vehicles:

  • 1993 – 1998 Jeep Grand Cherokees
  • 2002 – 2007 Jeep Libertys

The agreement was reached after the National Highway Traffic Safety Administration (NHTSA), the government muscle behind car safety, dropped its demand for 1999-2004 Grand Cherokees to be also included in the recall.

The recall  will center on trailer hitches. Chrysler's engineering team believes that a properly installed trailer hitch will help absorb the force of impact from rear collisions, mitigating post-crash fire possibilities.

Yeah, But What if I Own a 1999- 2004 Grand Cherokee?

You’re safe. On paper at least. According to the NHTSA it decided to drop these vehicles from the recall after it determined they have a lower incident of post–crash fires than the earlier models.

However, Chrysler has agreed to offer “customer service action.” This means the car giant will send a letter assuring you that your vehicle meets all federal safety standards and no action is needed on your behalf if it harbors a Mopar (Chrysler-made) trailer hitch or no hitch at all.

If your vehicle carries a different-make trailer hitch, Chrysler will inspect it for free, and, if necessary, recommend a new one.

I Own One of the Recalled Jeeps, Now What?

Chrysler’s Jeep division will send you a recall notice via first-class mail. Contact information is culled from state motor vehicle offices.

In the letter you’ll find:

  • Information on how to get your vehicle fixed.
  • When the free repairs will be available.
  • An approximate time on how long the repair will take.
  • A contact number should you have questions or problems.

Contact Information for Jeep Recall Questions

If you don’t receive a letter from Chrysler, call the NHTSA’s Vehicle Safety Hotline at (888) 327-4236 or (800) 424-9393.

Or, contact Chrysler’s Jeep Division directly at (877) 426-5337.

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