- Location: Arkansas
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The Lemon Law is a consumer law written to protect you from defective equipment. Basically, if your new car doesn't work properly you get a replacement or a refund.
As the consumer, you are expected to try and resolve the problem directly with the dealer and manufacturer. The manufacturer has issued a vehicle warranty and the dealer should be able to facilitate the repairs for you.
Three attempts is all they get to fix your defective car. If the defect is serious and could hurt someone then you may not even need three tries.
However, three written attempts are expected of you. Keep careful notes of conversations, and copies of all correspondence and receipts because if the case goes before the Office of the Attorney General you'll need documentation.
Your vehicle must still be covered under a two year and 24,000 mile warranty. If the defect is not corrected during the warranty period then you are entitled to use the Lemon Law.
Your defective car will be replaced or repurchased by the manufacturer if you qualify under the Lemon Law.
Most often, you will find the manufacturer agreeable because they want you as a lifelong customer. Negative publicity can be costly and damaging to a manufacturer or dealer.